The cross-border e-commerce shopping has become increasingly popular with the consumption upgrading. While a series of problems arising from this trend bother many customers, including fake goods, non-transparent circulation information, delayed logistics, and troubles in returning and changing goods. On July 26, Jingdong launched the quality testing association in Jingdong storehouse of Tianjin Free Trade Zone to safeguard online shopping with Intertek, SGS, CCIC, and CTI. Members of the association will carry out the third-party spot test and laboratory detection on goods traded on JD Worldwide.
Moreover, JD Worldwide also carries out 35 measures to safeguard online shopping, including quality control and after-sales services, which can be divided into 6 pre-sales, 7 in-sales and 22 after-sales quality control measures by the terms of implementation process. Wang Zhe, general manager of the Business Management Department, Dakuaixiao Business Group, Jingdong Mall, said that the 35 measures are set by the overall industry benchmarking. According to open data and industrial condition, all measures taken by domestic main cross-border e-commerce platforms in quality control and after-sales services have been basically implemented by JD Worldwide. While there are 12 creative measures carried out by JD Worldwide, that is to say, they may be the strictest and the most comprehensive measures in the history of cross-border e-commerce platforms.
It is learned that JD Worldwide has also launched the “quick refund” service in after-sales market. Once a client applies for returning goods, the refund will be returned to her or his account within 11 seconds regardless of 5 complex procedures, including checking, proofing, or detecting. Meanwhile, JD Worldwide also launched many after-sales policies, such as compensating for fake goods, free good-returning services of quality problems within 7 days, solving feedbacks and complains in 100 minutes, prize protection, quality guarantee within 30 days, free order for wrong delivery, quick compensation, domestic good returning, and door-to-door collection and delivery.